How to take part in the Dunkin Donuts Guest Satisfaction Survey


The website relates to Dunkin’ Donuts which is a leading coffee and baked goods chain. This food retail brand has been in existence over sixty years now. There are over nine thousand stores all over the world with nearly three thousand shops in thirty countries outside America. Dunkin’ Donuts is a popular fast food joint that sees over three million customers in its stores all across the world. The shop offers wide range of snacks such as espresso, coffee, shakes, sandwiches and donuts.

As an endeavor to better their customer service and products, they urge their customers to take part in the Dunkin’ Donuts guest satisfaction survey. Those who have recently visited their store can take part in the survey available at the above mentioned site. Customers need to retain the receipt obtained at the store and complete the survey within three days of visiting Dunkin’ Donuts.

If a customer completes the survey within three days of their visit, they will be given a validation code. This code can be used to redeem the offer which is printed on the receipt. Offers vary from sweepstakes to discounts on beverages, getting a free donut and other freebies.


How to participate in the Guest Satisfaction Survey

The guest satisfaction survey of Dunkin’ Donuts is offered online and is managed by the Service Management Group. The aim of this survey is to understand the varied customer experiences at the different Dunkin’ Donuts stores. Every customer who stops by the Dunkin’ Donuts store can participate in such a survey if they retain the receipt which contains a store number of sixteen digits. In order to begin the online participation, a guest should be ready with the following:

· Have a computer with working internet connectivity

· Have the eighteen digit store number on the receipt ready

· Be ready to take the survey in English or Spanish


Steps to follow

· Visit the home page of Dunkin’ Donuts Guest Satisfaction Survey at the given link:

· You need to chose the language in which you would like to take the survey and click on the link accordingly

· The first step would be to enter the store number as found on your receipt. There is an illustration provided on the right side of this page to help you find the store receipt number easily.

· You will be asked to provide shopping details as the time and date of your visit, type of things you bought and the queue situation you experienced at the store

· The next page would take you to a rating sheet where you would need to indicate your level of satisfaction at the Dunkin’ Donuts store

· You would be asked whether you would like to recommend the shop to friends

· You would be asked to name what you liked best about the store

· The next step would be to provide personal information such as your age, gender, household income annually and other details

You need to provide your honest feedback on all such parameters to help the company improve their services.






click to survey


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