The JCPenney Customer Satisfaction Survey

About The JCPenney Customer Satisfaction Survey

The JCPenney Customer Satisfaction Survey is an online survey found at and it has been designed by JCPenney to allow their customers to leave a feedback on their services and products. The company will then use this information to improve your online shopping experience on their online retail store. Since this is an online survey, you can take it from the comforts of your home whenever you have some free time.

By participating in this survey, you can leave your valuable feedback that the company will then use to make your experience better each time you pay them a visit. As a reward for participating in the survey, you will also receive a 10% discount coupon on your next purchase with JCPenney. This coupon is generally valid for 24 hours and you can use it multiple times during these 24 hours. This way not only you help the company to serve you better, but also get rewarded for doing the same.

Participating in the survey is simply about reading the instructions correctly and the answering the questions accordingly. Since it is for making your experience better, do make sure that participate in the survey sincerely and answer all the questions sincerely.

How to participate in the JCPenney Customer Satisfaction Survey

To participate in this survey, the following things are mandatory:

You are required to have a device (Laptop, Desktop, Tablet or even smart phone) that is able to access the Internet.

You should be able to read either English or Spanish.
Have a recent receipt of the JCPenney product handy that you recently purchased from any participating store.

Steps To Do the survey

1. Go to

2. The first page asks for an access code. Provide the access code provided on the receipt. The right-hand side of the page shows an image of the receipt to depict which code is to be entered. This is to ensure that only customers take the survey and not the JCPenney associates. Click the “Start” button when finished.

3. You will then be asked a series of questions based on your most recent purchase. Most of the questions are multiple choice questions barring a few that require you to enter some text in a text box or even scale a particular product or service on a well defined scaling system. These questions are to understand your experience with this purchase. The questions can be related to their product quality or their shipping procedure or even their payment methods. You are expected to answer these questions as honestly as possible.

4. Once you complete all the questions of the survey, the 10 percent discount coupon will be mailed to your personal email id. At the end of each survey page, there is a link for “Coupon Details & Exclusions”. Do click on it to read the rules properly to understand the ways of using the discount coupon correctly, otherwise you may end up buying something on which the coupon could not be used and hence the coupon will stand wasted.





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Customer Satisfaction Survey Step is not in any way affiliated or associated with any company listed on this site. Please directly contact with all companies through the appropriate link provided by company’s respective sites URL.