Customer Satisfaction Survey At


This is a customer experience survey designed and developed by Gap, inc. Gap inc, is a chain of retail stores serving around 90 countries world wide. Their products are distinctly marked Old Navy, Banana Republic, Piperlime, intermix, Athleta and of course Gap.

Their driving force being creativity, delivery of results and doing the right thing by putting their customers first, Gap inc has developed an online forum where their customers can leave feedback about the products and the services they offer. This feedback is most useful to Gap Inc as it alerts the company on the type of products their customers want and on how well to deliver services. Customers are therefore urged to leave their shopping experience by filling the online survey form.

The survey is short and takes only a few minutes to fill and complete. It is also done online therefore enabling any customer at any location to undertake it. Moreover, as an incentive for participating in the survey, Gap, inc offers a 20% off on a regularly priced item which is redeemable at the next visit to any of their stores.

How To Participate In The Survey

Participating in the is simple and easy. You only need to have the following with you;

1.  A device that can connect to the internet. This may include a desktop, laptop, tablet, notebook, smartphone or any other device that can connect to the internet.
2.  An active internet connection
3.  A receipt from a recent visit to Gap or any of their stores.
4.  A basic knowledge of French, Spanish or English.

Step By Step Guide On How To Undertake The Survey.

Step 1: Visit

With a fast and efficient internet access, the page loads fast and gives you the chance to leave your feedback. In this page;
(i) You are given the chance to choose the language of your choice by clicking the drop down arrow at the right.
(ii) You are assured of confidentiality
(iii) You are given the estimated duration of time (10-15 minutes)
(iv) The coupon is explained to you.

Click next.

Step 2: Fill in the demographic data

In put the demographic data. Gap, inc needs this data top determine your age and gender so as to offer products and services that completely suits you. Without this information there could be the possibility of a mix up.

Step 3: Enter the store number

This number is located in the receipt you received from the sales. It helps determine the location of the store where you shopped and the person who served you. An example is given that will guide on the location of the number in the receipt.

Step 4: Answer the customer Experience questions that follow

At this point you are requested to be as thorough and honest as possible as you answer the questions on your experience. Please note that this information will play a major role in betterment of your future experience and of thousands of others around the globe.

Step 5: Receive the code

Upon completion of the survey a code word is offered to you. Copy the codeword on the receipt and be sure to receive a 20% off discount from one of the regular priced goods upon your next visit to Gap stores.

With the few listed steps, you will have completed the survey and stood a chance to change your experience and those of others ho shop at Gap.Thank you!






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