Guest Experience Survey At Big Y.

About Big Y

Big Y is a family owned and operated chain of retail stores present in Connecticut and Massachusetts. It operates close to 60 stores and was ranked 258 in the 500 largest privately owned companies by Forbes magazine in 2005. It employs over 8000 employees. It was founded in 1936 by a young enterprising entrepreneur Paul D’ Amor with aid from his brothers and sisters. Its biggest competitor is Stop & Shop stores in Connecticut which operates more stores.


This is a customer experience survey designed and developed byBig Y that involves the filling of an online questionnaire by their esteemed customers. This survey is a large move towards achieving their goal which is to exceed their customers expectations by providing better ways to create and provide world class services. Through this online survey, Big Y interacts with its customers as they give the constraints and opportunities present in Big Y. Big Y will therefore work on the constraints and take advantage of the opportunities for betterment of customers experiences.

As a reward for their time sacrifice, customers who undertake this survey their customer enter into a monthly drawing with a likelihood to win $250 worth Big Y Gift card. Customers participation in this survey is highly appreciated.

The survey takes a only a few minutes of the customers time and is conducted online. Customers can therefore take part in this survey at their own leisure time and in any location.

How To Participate In The Survey

In order to take part in this survey, the customer will require the following
1. A PC, laptop, notebook, tablet, smartphone or any other device that can access the internet.
2. An active internet connection
3. To provide your p[hone number and email address
4. A receipt following a recent visit to one of Big Y stores
Step by Step Guide on How to Undertake the Survey

Step 1: Go to

With a fast and reliable internet connection, this page loads fast and introduces you to the surveys official home page. In this page a thank you note appears which thanks you for your decision to take part in the survey. Your requirements and Big Y mission statement are also present in this page. Click the button, click to start survey to commence the survey.

Step 2: Fill in the receipt information

You are then required to retrieve a recent receipt from a purchase at Big Y. Fill in the 11 digits express saving club number and fill in the location of the store to continue.

Step 3: Answer the survey questions

As honestly and thoroughly as you can, read through the surveys questions and answer them accordingly. Give the most approximate ratings in the rating questions, an explanation for no or even yes in the yes or no questions and a brief explanation in the open ended questions. Your input at this part is most valuable and may help change your customer experience at Big Y forever.

Step 4: Enter the drawing

Provide your contact details which will be used to contact you in case of a win. They are treated with ultimate confidentiality and are not open to the public. Fill in this information and stand a chance to win up to $250 worth of Gift card.

With a simple time sacrifice , your opinion may change your shopping experience forever.





Click to Survey


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