Customer Experience Survey At

About New York and Company

New York and Company is a chain of retail stores located in the US with its capital in New York City. Having operated since 1918, it is mainly known for its shorts and pants but is now famous for all women apparel. It is mainly aimed at fashion conscious women aged between 25-45 years.


This is a customer experience survey that has been designed and developed by New York and Company to receive feedback from the customers they serve. This survey was developed due to the realization that their customers were their first priority and were solely responsible for pushing them either ahead or behind. Involving them through the participation in the survey is therefore the first step towards offering goods that meet the customers needs.

The survey is done online for the convenience of their customers. The customers can therefore participate in the survey from their different locations and at different times of the day. Whenever they are free! In addition the time sacrifice of the customer does not go unrewarded.! At the end od the survey, a valuable printable coupon is offered. This coupon is redeemable at the next visit to any New York and Company retail store.

How To Participate In The Survey

In order to take part in the experience changing survey, you require the following;

1. A computer or any other device that can connect to the internet e.g. tablet, smartphone, notebook and laptop.
2. An active internet connection
3. A receipt following a recent visit to any of New York and Company Retail stores.(Must not be older than 14 days)
4. A valid email address.

Step By Step Guide On How To Undertake The Survey.

Step 1: Go to

You are officially welcomed to the online survey home page. Type the words that appear in the text box and click continue to go on with the survey.

Step 2: Enter your email and transaction details required

Enter your email and verify it again in the box that follows. Fill in the transaction details such as the transaction number, the register number, the date of purchase and the store where the purchase happened. In case of difficulties, at the right hand bottom corner is an illustration of the receipt and the numbers.

Step 3: Answer the questions as thoroughly and honestly as possible

Answer the questions about your experience as honestly as possible. This is the most important part of the survey, leave your honest feedback to better your experience at the next visit to the store. For the multiple choice questions, give the most approximate rating and for the open ended questions honestly narrate your experience.

Step 4: Complete the survey and print the coupon

After thoroughly answering the questions, print the coupon code that appears. For this to happen, make sure that your printer is well connected and in good working condition. A failure to print the coupon at this point may mean that it will never happen again.
Redeem the coupon at your next visit to New York and company retail store.

Your customer Experience matters in enabling the company to improve and better their services. Therefore, do not miss the chance of letting yours known.





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One Response to Customer Experience Survey At

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