Guest Experience Survey At www.toysrus.com/trusurvey
About Toys R Us
Toys R Us Inc is a chain of retail stores operating worldwide and majors in selling baby products. It operates about 822 stores in the US, 715 international stores and about 180 licensed stores within 35 jurisdictions. It is famous for its toys, games, learning aids, electronic, baby furniture and all babies apparel.
www.toysrus.com/Trusurvey is a customer experience survey that was designed and developed by Toys R Us to obtain feedback from their esteemed customers. This survey has been aimed at improving customer experiences by enabling customers to give their valuable feedback on their products and their customer services. In this way, Toys R Us will be able to determine the real needs of their customers and prioritize them in their operations.
The survey is basically conducted online which is of much convenience to their customers as they can participate in the survey in their own free time.
As an incentive for taking part in the survey, Toys R Us offers their customers a chance to win up to $500.
How to Participate In the Survey
For you to take part in the survey, you need to have the following
A device with internet access. E.g. a PC, laptop. Smartphone, notebook or a tablet
An active internet connection
A recent receipt from a Toys R Us Store
US, Costa Rica or Columbia citizenship.
Be 18 years or older by the time of entry.
Have a basic knowledge of either English or Spanish.
Step By Step Guide on How to Undertake the Survey
1. Visit www.toyrus.com/Trusurvey
With a fast and reliable internet connection, the page loads fast and introduces you to Toys R Us survey official Homepage. After a warm welcome to take part, you are then required to choose the language of your choice to undertake the survey, either English or Spanish. Click next to continue.
2. Enter the receipt information
You will then be required to input the receipt information in order to go on with the survey. This information includes, the store code, meant to help Toys R Us determine the location of the store, the access code, cashier number and your age. At the right of the page is an example of a receipt showing all the information in case you have a difficulty filling in the information.
Before advancing to the next step, enter the characters shown in the box. Click Submit to continue.
3. Answer the survey questions honestly.
Most of these questions are rating questions. Read the question well, understand it and give the most approximate rating. When completed with the rating questions, answer the multiple choice questions by trying to give the answer that fits most. In the yes or no questions, a reason may be required for the no answer, write your honest feeling in the text box and wait for Toys R Us to improve on their customer service.
4. Complete the survey by entering in the draw
Upon completion of the survey, you will automatically be entered in the draw by providing your name, your email, phone number and home address. This information will be used in case of a win and will be treated with ultimate confidentiality.
With those simple steps, you will have completed the survey and probably changed your or the worlds next customer experience at Toys R Us.
Click to Survey